Terms & Conditions
Please read these terms carefully before making any reservation. By using our services, you agree to be bound by these terms.
Important Notice
By using the Prime Hotels website or making a reservation, you agree to these Terms & Conditions. Please read them carefully.
Acceptance of Terms
Welcome to Prime Hotels. These Terms and Conditions govern your use of our website and all reservations made through it.
By using our website or making a reservation, you confirm that you:
- Are at least 18 years of age
- Have the legal capacity to enter into binding contracts
- Agree to be bound by all terms and conditions stated herein
Booking & Stay
Check-in Time
3:00 PM
Check-out Time
12:00 PM
Minimum Age
18 years
ID Required
Passport / ID
- Booking is confirmed upon receipt of confirmation email
- Valid identification must be presented at check-in
- Early check-in and late check-out are subject to availability
- Credit card guarantee may be required at check-in
Payment & Pricing
Accepted Payment Methods
Currency
All prices are displayed in Saudi Riyals (SAR) unless otherwise stated
Taxes
Displayed prices include VAT (15%)
Additional Charges
Extra charges may apply for special services and amenities
Booking Guarantee
A valid credit card is required to guarantee the reservation
Cancellation & Refund Policy
| Cancellation Time | Charges |
|---|---|
| 72 hours or more before | Full refund |
| 48-72 hours before arrival | One night charge |
| 24-48 hours before arrival | Two nights charge |
| Less than 24 hours / No-show | No refund |
Note: Different cancellation policies may apply to special offers and non-refundable rates. Please review your booking terms.
Hotel Rules
No Smoking
All rooms and public areas are smoke-free
Pet Policy
Pets are not allowed without prior approval
Quiet Hours
10 PM to 8 AM
Visitor Policy
Visitors must register at reception
Facility Usage
Follow safety rules at all facilities
Luggage
Luggage storage available at reception
Limitation of Liability
Prime Hotels is not responsible for:
- Loss or damage to personal belongings not stored in the safe
- Damages resulting from circumstances beyond our control (force majeure)
- Injuries resulting from misuse of facilities
- Indirect, incidental, or consequential damages
Maximum Liability: In all cases, our liability shall not exceed the amount paid for the relevant booking.
Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the modified terms.
Frequently Asked Questions
Contact Us
If you have any questions about these Terms & Conditions, please contact our customer service team:
support@primehotels.com
Phone
+966 11 XXX XXXX